I ordered four 200W panels. Well, two arrived on time. One more arrived a couple days later. The fourth one was "delivered" a couple days after the third, except that it was completely the wrong thing (it was a wire guide or something like that). I returned that and it took about 10 days to get a refund, ehich took three phone calls to tugapower.net and finally they manually pushed it through. In the meantime, I ordered a replacement for it, which arrived... smashed. That's when I noticed that the fourth panel was smaller than the others. So I measured the first three and discovered that they are, in fact, 65 inches long instead of the advertised 55, which is a game changer for me since they're too long for me to install them on my boat. Now I have to return the other three, pray they refund me, order three more, and hope they are the correct item. This has been a nightmare. UPDATE: This was all tugapower.net's fault since they fulfilled the order. They have been less than helpful trying to resolve these issues along the way. However, when I contacted Newpowa directly, they were the most helpful people I have dealt with in a very long time. They made this all right on their own, even though it was tugapower.net's mistakes that got this order all screwed up. A+ for customer service! I will definitely deal with them directly in the future and would recommend the same for anyone interested in their products. I got three new panels in three days from them without even having to return the wrong ones first. They really are a great company! And the panels are excellent for the application. Much better output than other brands I've used.

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